Meet Nicholas
Dedicated CX Professional, Technology Innovator, and Academic Leader | Teaching the Next Generation to Drive Maine's Future | Building Sustainable Small Businesses | Expert in Unique Customer Experiences!
Be present, listen to others, and always know that everyone has a story.
Nicholas D. MacDonald is a municipal finance executive, educator, and consultant whose work sits at the intersection of public administration, financial systems, and organizational leadership. He holds an MBA in Finance and Information Systems, a bachelor’s degree in Organizational Management, and the Financial Paraplanner Qualified Professional certification. His background blends strategic finance, HR administration, and technology modernization with a strong focus on transparency, accountability, and long-term fiscal sustainability.
Nicholas currently serves as Finance Director and Assistant Director of Human Resources for the Town of Machias, where he oversees budgeting, payroll, financial reporting, compliance, and systems modernization initiatives. He also serves as an adjunct faculty member at Washington County Community College, equipping students with practical insight into business, management, and financial decision-making. Through Unique Truth, he works as a business consultant and financial coach, advising individuals and organizations on operational strategy, financial structure, and long-term growth. His experience also includes technology and operational consulting, helping organizations streamline workflows and improve service delivery.
Outside of his primary roles, Nicholas remains actively engaged in education and hands-on community involvement. He provides horsemanship instruction and manages a small homestead that includes Nigerian Dwarf goats and poultry. His personal interests range from horse training and outdoor recreation to creative pursuits, reflecting a balance of discipline, resilience, and curiosity. He also holds a Class A commercial driver’s license.
Nicholas is deeply committed to civic leadership and regional development. He serves in multiple community roles, including board and advisory positions focused on economic development, education, and community services. His work emphasizes responsible governance, local empowerment, and sustainable growth. He regularly contributes to public dialogue through letters and opinion pieces centered on practical reform, institutional accountability, and strengthening rural communities.
Nicholas MacDonald

Why Nick?
Nick has the heart of an ambassador and walks the talk of customer experience. True exceptional customer service doesn’t stop at the business threshold. “Replacing a customer’s lost card? That’s not exceptional. That’s expected…. Helping someone find a veterinarian on a Saturday? Pumping a customer’s gas that you ran into during a Downeast snowstorm? Replacing someone’s debit card in the grocery store line? That’s exceptional. He gets to know his customers. He makes connections, he really listens, and then he helps to make dreams happen, whatever they may be.
